Privacy Policy Car Lockout Lewisville Lewisville Texas

This Privacy Policy explains how Car Lockout Lewisville collects, uses, and protects personal information when you visit our website, contact us, or request service. We respect your privacy and only collect information that helps us communicate with you and provide locksmith and roadside assistance services. By using this website, you agree to the practices described in this policy. If you do not agree, please stop using the site.

Information We Collect

We may collect information you provide directly when you contact us, request an estimate, schedule service, or submit a form. This can include your name, phone number, email address, service address, vehicle details you choose to share, and a description of the issue. If you call or text us, we may collect information shared during that conversation. If you email us, we receive the content of your message and any details you include.

We may also collect basic technical information automatically when you browse our website. This can include your device type, browser type, general location based on IP address, pages viewed, and how you interact with the site. This information helps us improve performance and user experience. We do not use this data to identify you by name unless you choose to provide it.

How We Use Your Information

We use your information to respond to requests, provide estimates, dispatch a technician, and complete the service you asked for. We may use your contact details to confirm appointments, communicate arrival updates, and answer questions about your request. We also use information to improve our services, prevent fraud, and maintain website security. We do not sell personal information to third parties.

Service Communications

When you request service, we may contact you by phone, text, or email to coordinate service details. You may ask us to stop marketing communications at any time, but service-related messages may still be sent when needed to complete or support your request. If you want to limit communications, tell us your preference when contacting our team. We try to honor reasonable requests while still providing reliable service.

Information Sharing

We may share information only when necessary to provide service, operate our business, or comply with legal obligations. This can include sharing limited details with dispatch partners, technicians, payment processors, or IT providers that help us run the website and communication systems. These providers are expected to use the information only for the services they perform for us. We may also share information if required by law, legal process, or to protect the rights and safety of our customers and business.

Payments

If you make a payment, payment details are handled by payment processing providers and not stored on this website unless clearly stated at the time of payment. We may keep records related to billing and service history for customer support, accounting, and dispute resolution. We recommend that you avoid sending sensitive payment details through email or unsecured forms. If you have questions about payment methods, contact us before sending information.

Cookies and Analytics

Our website may use cookies or similar technologies to remember preferences and understand how visitors use the site. Cookies are small files stored on your device that help the website function and perform better. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled. We may use analytics tools that provide aggregated information about site traffic and page performance.

Third-Party Links

Our website may include links to third-party websites for reference or convenience. We do not control those sites and are not responsible for their privacy practices. If you click a third-party link, review that site’s privacy policy before sharing personal information. Your interactions with third-party sites are governed by their own rules.

Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You can help by using a secure device, avoiding public shared networks when submitting forms, and limiting the sensitive details you send online. If you believe your information has been compromised, contact us so we can review the situation.

Data Retention

We keep personal information only as long as needed for service, customer support, legal compliance, and legitimate business purposes. Retention depends on the type of data and why it was collected. When information is no longer needed, we take reasonable steps to delete or anonymize it. Some records may be kept longer if required for legal or accounting reasons.

Children’s Privacy

This website is intended for adults who need locksmith or roadside services. We do not knowingly collect personal information from children. If you believe a child has provided personal information through this site, contact us so we can take appropriate action. We will make reasonable efforts to remove the information when verified.

Your Choices and Rights

You may request access to the personal information you provided to us, request corrections, or ask us to delete certain information where reasonable. Some information may need to be kept for legal compliance, billing, or to complete service obligations. You may also request that we limit certain uses of your information. We will respond within a reasonable time after verifying your request.

Contact

If you have questions about this Privacy Policy or how we handle personal information, contact Car Lockout Lewisville. You can email us at info@carlockoutlewisville.com or call (214)838-7730. If you contact us, include enough detail so we can understand and address your request.

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